Help & Contact

Something broken, someone behaving badly, or just lost? This page is the funnel.

Contacting the mods

The help room: [TODO: #help room alias] — general questions, technical trouble, “how do I…”. No question too basic.
Reach a moderator directly: [TODO: mod contact / @mod accounts] — for anything you’d rather not raise in public. Reports are handled discreetly, per the Code of Conduct.

If you’re not on nether.im yet, the contact vectors on the joining page all reach the same humans.

If someone crosses a line — see the Code of Conduct for where the lines are — you have two tools, and they work together:

Report it. Most clients let you report a message to the server admins (long-press or right-click the message → Report). This flags it to us with context attached. For anything serious or urgent, also message a mod directly — don’t assume the report queue is being watched in real time.
Ignore the user. Every Matrix client can ignore an account (usually on their profile), which hides everything they say from you, everywhere. You don’t need anyone’s permission and they aren’t notified. Protect your own experience first; the mods handle the rest.

“Unable to decrypt this message” — almost always an unverified session or missing recovery key. See encryption, which walks through every common cause.
Lost your recovery key but still signed in somewhere? Fix it now: your client’s security settings let you reset key backup while a working session still holds your keys. Then store the new key properly — here’s how.
Can’t sign in / forgot password — ask in the help room or contact a mod; password resets are a server-side matter and we can help.
Client acting weird — check whether it misbehaves in a different client (see clients) before assuming the server is down. If Element works and Commet doesn’t, it’s a client bug worth reporting upstream.

Nether runs on members who pitch in:

This wiki is a public repo on our Forgejo — fixes and articles land by pull request. See the repo’s CONTRIBUTING file for the workflow.
Infrastructure and projects — development happens on nether.codes too; ask in the help room if you want to get involved.
Vouch for good people. Growth by trust is the whole model — see joining.