Help & Contact

Something broken, someone behaving badly, or just lost? This page is the funnel.

Contacting the mods

#meta:nether.im is the room for all of it — general questions, technical trouble, “how do I…”, and anything you want a moderator’s eyes on. No question too basic. It’s public, so you can join from any homeserver.

For something you’d rather not raise in front of everyone, DM an admin or a moderator of the room it happened in — open the room’s member list, where they’re marked Admin or Moderator. Rooms are moderated by the people who run them, so that’s the fastest route to someone with the context and the power to act.

You can also use your client’s Report function on the offending message (see below) — that goes to the server admins only, never to the room.

Reporting a problem

If someone crosses a line — see the Code of Conduct for where the lines are — you have two tools, and they work together:

• Report it. Most clients let you report a message to the server admins (long-press or right-click the message → Report). This flags it to us with context attached, and only we see it. For anything serious or urgent, also DM one of the room’s moderators — don’t assume the report queue is being watched in real time.
• Ignore the user. Every Matrix client can ignore an account (usually on their profile), which hides everything they say from you, everywhere. You don’t need anyone’s permission and they aren’t notified. Protect your own experience first; the mods handle the rest.

Common trouble

• “Unable to decrypt this message” — almost always an unverified session or missing recovery key. See encryption, which walks through every common cause.
• Lost your recovery key but still signed in somewhere? Fix it now: your client’s security settings let you reset key backup while a working session still holds your keys. Then store the new key properly — here’s how.
• Can’t sign in / forgot password — ask in #meta:nether.im; password resets are a server-side matter and we can help.
• Client acting weird — check whether it misbehaves in a different client (see clients) before assuming the server is down. If Element works and Commet doesn’t, it’s a client bug worth reporting upstream.

Contributing

Nether runs on members who pitch in:

• This wiki is a public repo on our Forgejo — fixes and articles land by pull request. See CONTRIBUTING for the workflow.
• Infrastructure and projects — development happens on nether.codes too; ask in #meta:nether.im if you want to get involved.
• Vouch for good people. Growth by trust is the whole model — see joining.